Has 2025 just come and gone? Is it  time to create new plans and set sails for 2026? 
No! Not just yet. Now, it’s a moment to pause a while, to reflect on all we have accomplished and to express gratitude to those around us who trust us and collaborate with us in nurturing the seeds of great work.

It's time to reflect and give thanks for the wonderful 2025 we've had. We've been surprised by joy all through the year of 2025. And here are to the people with whom and for whom we've achieved something wonderful together. Thank you! Let the joy continue ... 

What a wonderful time it was to meet in person with Andi Renreng, the Marketing Director of Xiaomi Indonesia, on Friday evening, December 12, 2025, in Jakarta. This catching-up was organised by Jeannie Purnamasari, the Managing Director of KlikPR, Xiaomi's Public Relations partner.

Through Jeannie's insightful idea, Fourteena of Arc Australia Consulting was connected to Xiomi for a special mission: introducing a very specific executive coaching programme for Andi at Xiomi Indonesia. The five coaching conversations were virtually held during the month of October 2025. Read the interview of Andi's coaching journey "From Classical Music to Lamborghini". 

There's nothing more delightful to collaborate with the two young, talented professionals like Andi and Jeannie, whose skills complement each other so beautifully. 

With Arc Australia Consulting joining the effort, may our partnership continuously create a magnificent harmony, like a symphony that enriches our life's works for many more years ahead.

Jakarta, Saturday, 13 December 2025

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A Story of Revitalization 
All stories have a beginning, yet some are destined to have their end indefinitely. While some stories are purely imaginative, others are based on true facts and sequence.

Ours are a bit of both: ours is a tale of an intellectual adventurous journey.
​It is a journey of 'revitalization' --  to explore new ways of learning and to look with new eyes at the wonders of collaborating in harmony. Discovering how, together, achieve higher and travel further. That this is a real story.

The Beginning of the Journey
What about its end? Well, the answer lies at the journey’s end, naturally. So, read on… it’s an awesome journey!

It all began with three coaches from Arc Australia Consulting—Sandy, Linda, and Fourteena—along with 16 members from the cross-functional teams of Kairos Utama Indonesia. Founded in 2005, Kairos is a Jakarta-based information technology services company. The organisation serves a diverse range of clients, from local businesses to multinational corporations, across industries such as banking, finance, and oil and gas.

Recognising the Need for Change
After several discussions between Kairos CEO, Laura Chrysanti, and Arc Australia’s Fourteena, it became clear that this 20-year-old company was in a great need of 'revitalization'.

Laura shared her primary concerns: “The back office doesn’t understand that the discipline of time in client billing is vital for ensuring a smooth cash flow.” She also noted that often new business opportunities missed; some project delivery team members worked in isolation and lacked strong business acumen. “Yes, our pride lies in being dedicated to serving our clients well, but the time and effort invested are the lifelines of professional service revenues, which they often overlook.”

Launching the Kairos Systemic Team Coaching (STC) Programme
The Kairos STC programme was launched in March 2025, progressing through a multi-stage intellectual conversation and alignment process. Key milestones included an initial kick-off in March, an inquiry stage from June to August, and a gaps identification and improvement process from September to October.

During the Inquiry Stage, which began with the completion of a High-Value Creating Team questionnaire, followed by one-on-one interviews and several candid dialogues, insights were gained into the team's day-to-day activities and interaction patterns.

Challenges Uncovered
One classic issue discovered was a high staff turnover rate. Kairos employs around 300 individuals, with only about 10% being permanent staff. More than half had been with the company for less than five years, leading to frequent disruptions in the team’s work.

Key tasks such as billing, payroll, and training had been neglected, highlighting weak execution discipline. Communication was mostly transactional and task-focused, resulting in poor cross-team coordination and limited knowledge sharing. Customer engagement was handled by a select few—sales, pre-sales, or project managers—with little proactive relationship building. By now, we knew what the CEO Laura, meant about missing new business opportunities.

Some members expressed that “team feedback is not translated into action – it is not practiced,” and described an “absence of a learning culture.” Project knowledge was rarely well documented, leaving some feeling “invisible and unaligned.” 

The question arose: where should Kairos' team -- comprises sales/pre-sales, operations/back-office, and delivery -- begin its journey of transformation?

Facing the Truth: The Real Issue -- "A Scattered Bag of Marbles"
Over more than 30 hours of candid and lively dialogues spanning seven months, the team finally articulated their greatest issue: ego. They humbly admitted that the importance of cross-functional teamwork had never truly crossed their minds. For years, they had operated like a scattered bag of marbles.

Taking Action: Building a New Vision
Between September and October 2025, guided by coaches Sandy, Linda, and Fourteena in both team-based and all-team conversations, these cross-functional team members – now 14, two have left – realised it was time to relinquish self-centredness and be honest with one another by acknowledging shortcomings that led to mediocre performance. Using the fishbone method, they identified key gaps and began rallying around a common vision.

The main gaps hindering performance and alignment were:

• Lack of Strategic Alignment
• Siloed Collaboration
• Unclear Ownership and Execution
• Stakeholder Disconnection
• Weak Learning Culture

To overcome these, the team was guided to:

• Clarify Strategy and Goals
• Strengthen Accountability and Responsibility
• Revive Cross-Team Collaboration
• Enhance Stakeholder Orientation
• Cultivate a Learning Culture
• Established Consistent Channels of Communication and Recognition 

Their efforts led to meaningful and actionable steps towards achieving their vision.

Looking Ahead: The Future of Kairos 
Kairos, aspiring to be an internationally recognised technology company, is now able to foster a team spirit built on discipline, creativity, and harmony. In their future state, everyone is encouraged to courageously share ideas, align efforts across people, process, technology, and business, and collaborate as a role-model organisation. By implementing these improvements, Kairos can enhance clarity, increase alignment, and collectively achieve its vision.

The Well of Truth: the Perfect Harmony
Returning to our story: “What makes the desert beautiful,” the little prince said, “is that it hides a well somewhere …”

The Kairos Team Coaching journey, over a seven-month period, required all members to step away from business-as-usual and enter a ‘desert’—travelling together through hard work, discipline, and reflection, yearning to discover the well of truth. After twenty years, they finally found what was missing. In the seventh month, their quest for excellence was rewarded.

At last, this ‘well of truth’ is  their new way of working together. In a digitally hyper-connected world of constant change, they can always return to this well for nourishment, refreshing their teamwork and striving for perfect harmony.

Dedication. As the adventure goes on ...
This article is dedicated to the remaining Kairos Coaching Team members (14): Gempar, Molisa/ Mia, Merry, Bethry, Yunita/ Lyvia, Mutia, Dian, Flor, Rully, Ardhiyan, Melki, Ramdan—for their great work, active participation, and wonderful collaboration from March to October 2025. Thank you!

And our big thanks also go to Kairos' Senior Leadership Team: Laura Chrysanti and David Satrio.

“Don’t adventures ever have an end? I suppose not. Someone else always
has to carry on the story.” (The Lord of the Rings, The Fellowship of the Ring)

Nor does team coaching.
Remember, the coaching is not over; it is simply passed on to all of you.
Please carry on. We will be the wind behind your back!
​
From Your Coaches at Arc Australia Consulting
Sandy Arief, Linda Chuk, Fourteena Dewi
​Sydney, 16 November 2025

"Big thanks to the coaches Sandy, Linda, and Fourteena for all the training sessions over the past few months!
The sessions were really fun, engaging, and full of useful insights.
We truly appreciate the time, effort, and positive energy you’ve shared with us.
It’s been such a great learning experience 😊" (The Delivery Team at Kairos), 17 October 2025

Here were once grads and post-grads mentees assigned to us, mentors, under the MQ Alumni Mentoring Pilot Program. Bright, enthusiastic, and dilligence as mentees should be. Like the Velveteen Rabbit, they longed to become Real: From being ‘students’ to truly becoming ‘real’ professionals in the business world.

This reminds me of the Velveteen Rabbit by Margery Williams (1881-1944). Here's the conversation between the Velveteen Rabbit and the wise Skin Horse in the nursery about being "Real":

"Does it happen all at once, like being wound up," the rabbit asked, "or bit by bit?"

"Real isn't how you are made," said the Skin Horse. "It's a thing that happens to you. When a child loves you for a long, long time, not just to play with, but REALLY loves you, then you become Real."

"It doesn't happen all at once," said the Skin Horse. "... but once you are Real you can't become unreal again. It lasts for always."

Indeed, dear mentees, things take time; we have just wrapped up our six-week mentoring program yesterday (16 October 2025). May the real-business experiences, insights, and skills we shared expand your vision and opened the avenues of knowledge and opportunities– these what make you REAL – because we really care about you! So, look forward and trust. We will be a fair wind behind you! 

Thank you to all involved in the MQ Alumni Mentoring Pilot Program. The journey was wonderful and unforgettable. To my beloved mentees Chayanee Charoenhongthong Hassan Camara, and newly adopted mentee Lê Hưng Phạm. And many Congratulations to Hassan on your graduation this week!

Participating in academic activities and collaborating with both undergraduate and postgraduate students has been one of the most delightful shared purposes at Arc Australia Consulting.

What a great joy to be selected by Macquarie (MQ) University for its MQ Alumni Mentoring Pilot Program, along with one of team members, Sandy Arief. The joy was even greater on one evening of 18th September 2025, as we met the nominated mentees: the under-grads and post-grads of MQ. 

I had the opportunity to meet my mentee, Chayanee Charoenhongthong, who is a third-year postgraduate student pursuing a Master's in Business Analytics at MQ, all the way from Thailand. 

How uplifting it was to see eyes sparkled, spirit soared as they listened to real-world experiences, as if they had found a 'magic wardrobe'. Unlocked. Inviting them to step inside and catch a glimpse of the land of 'Narnia'. That the world beyond academic is worth exploring. 

What a joy to be with them! Good news is, such a joy was only a beginning. As we'll be journeying together for some time to help MQ shape its Mentoring Program. 
THANK YOU, MQ! Until next time! 
​
Note:
Linda Chuk of Arc Australia Consulting is also an appointed mentor of University of New South Wales (UNSW) and CPA Australia. 
Visit our team members profile Team Profile

Within this document, "To Serve with Impact," we highlight some of our accomplishments in coaching and consulting. Small steps at a time, we journey on our way. 
Yet each small step shines brightly, illuminating the path ahead.
​Download this document here: arc_australia_to_serve_with_impacts.pdf

Download arc_australia_to_serve_with_impacts.pdf 

2025: Our year of giving. We give the best that is in us! Always.

Download our news in pdf here news_arc_australia_mid-2025_v1.pdf

Life isn't just about work and the pursuit of worldly wealth, and all their vanity of vanities ...

Since 2019, Linda and I, along with a team of 10 to 12 volunteers, have dedicated at least 40 hours each year from our time at Arc Australia Consulting to run Alpha at St Patrick's Church (Church Hill, Sydney).

What is Alpha? 
Alpha is an 11-week interactive series that helps others explore life, faith, and meaning. Globally, Alpha has transformed many lives.  

It's a 'prosperous' endeavour, dear friends!

In fact not only running Alpha, we continue sharing our gift of time and treasures of knowledge with our Alpha friends and team -- who represent the Australian society's rich tapestry of multi-cultural and -professional backgrounds as well as diverse generations. We develop and conduct inspirational workshops, retreats, and even watching movies -- not just for entertainment, but to nourish our hearts and minds. 

We give the best that is in us: For it is in giving that we receive. We know not what we receive.

But like an arrow we shot or a song we breathed into the air, so swiftly, our sight could not follow its flight.Only long, long afterward, ... we found again ... as in Henry Longfellow's the Arrow and the Song:  

Download full story:
​arc_australia_2025_rev1_.pdf

In the world, so driven by artificial intelligence offering impersonal guides in almost anything, nothing compares to the real experience and wise counsel of those who have not only preached but practiced them in the global business world and succeed –  by bringing out the best in the people they worked with. How much of value there is for fresh grads and young professionals working with executives coaches with such qualities.

​Here’s a story about a young professional who had the opportunity to work with two coaches from Arc Australia Consulting.

Download the article: mavis_lok_executive_coaching.pdf