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This BLOG contains various insightful articles that may help and inspire professionals apply the discipline of management practices.

​That talented florist is a bright doctor-in-the-making …

11/25/2016

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It’s inspiring to see someone so young, but excel in most everything she/he does. Somehow, we wonder how it began and what it takes to be successful ...

This time article features Florian Frischa Wibowo (Frischa).

Frischa received her Bachelor of Medicine cum laude (with a GPA of 3.68) from a private university, Universitas Kristen Krida Wacana (known as “UKRIDA”), Jakarta, on 22 April 2016. She is now on her way to be a doctor. Yet, she is also a successful entrepreneur who started a small business in floral arrangements — “Florian Florist” --  in November 2014. And she is only 23!

How did she do it?
Frischa is truly blessed with many gifts. Academically, it’s obvious she is very smart and the fact that she is also very artistic. She can draw and write story based on her drawings when she was eight. She is also skilful as a make-up artist even though as far as just doing it “free of charge” for her close friends and family. She is aware of all the gifts that she has and uses most of them very wisely. The last one that she has recently developed unexpectedly is her artistic gift in flower arrangements. 

It started when her friends often asked her to go with them to a flowers market to choose flowers or bouquet for special occasions. She noticed how much her friends paid for such a flower-arrangement and how much effort the florist spent in doing it. 

Thinking that she could do better with lesser cost to help her friends save money, an idea sprang up: one early morning before dawn, when there were no lectures for that day, she drove her car back to that flowers market. She bought many kinds of flowers. She returned home, sat down and put on her artistic hat and created some flower arrangements. She took their pictures,  posted them on Facebook and Instagram to test the market. With the help of her friends who promoted her first bouquets by sharing her postings, she didn’t have to wait long,  people started to curiously ask if she was selling those bouquets. Of course she said, yes. On that day she even sold some of her flowers!

There you go. Starting from that simple act, from then on she has been receiving orders and declared herself as a florist --  “Florian Florist.”

"The florist" and a business owner. A medical student.
Florian Florist is now one of well known florists among students and their friends and relatives in her university — Frischa is even nicknamed “the Florist”. During festive seasons, Christmas and New Year, and graduation as well as special days such as Valentine's, Mother’s, and Father’s days, Frischa’s home will turn into a secret garden. Flowers everywhere. 

I've fortunately had the privilege to be her mentor, though we don’t regularly meet face to face due to our locations. But at the beginning of her business stage, I’ve given her the basic principle and what the most important thing is to thrive in this kind of business: Connect with her customers (both the receiver of the flowers and the sender) emotionally -- Aristotle called it pathos (in addition to ethos and logos) in his advice for effective communications. Only then customers will become fans and promoters. 

Okay, how to connect with customers emotionally?

Flowers arrangement is a work of art as well as of heart. No one ever sent flowers to make people sad; flowers meant to brighten people’s heart and gladden their soul. Touching their heart and soul is the key success to its business. To be able to touch people’s heart at its core, something about Florian Florist must be well remembered. For this I helped Frischa create a message that is sent along with the flowers: Every flower is arranged by Florian Florist with prayer and love.

Indeed, Frischa who never learned how to arrange flowers do all her works with prayer and love. Prayers and love are the source of her creativity that helps her “on-the-job”. Although without training, but being talented, she can visualise how she wants her flowers arrangement looks like and makes it happen on the spot: from selecting flowers, colour themes, to style and structure them to match the idea that her customer describes. As such, she confessed that she can never teach anyone how to do it. Not that she is selfish. She just cannot express it in words. Because all of this process happens in her head while her hands are diligently translating it into action. See her collections on www.florianflorist.com.
PictureFrischa (23), founder and owner of Florian Florist at work ...
Are you curious how many bouquets Florian Florist has delivered so far?
Every month she regularly receives at least 100 to 120 orders. It’s been 24 months. So, it’s been more than 2400 flower arrangements or bouquets she has created and delivered!

How did she do it in the midst of her hectic medical studies? 
Sounds impossible to do. Where did she find time to study and to attend her business at the sametime, and yet, her studies weren’t affected (she was graduated cum laude) and the business is still going strong?

Behind every effort that flourishes is great support. Frischa’s family members are her great supporters. In fact her father, Felix, is her right hand man. If she’s not around he is the one who’s in charge. Works as a general manager in a hospital, Felix himself has an artistic talent — so, he is also Frischa’s “partner” in the creativity matters.  In addition to her father, her two younger sisters  act as her photographers (each bouquet must be photographed and sent to the ordering customer as a proof before delivery) and assistants (to print cards and wrap the flowers); and also her mother who is always there to help with anything Frischa needs.

The other amazing thing that Frischa does with her Florian Florist is her great idea to create job opportunity for unemployed people around her. She hires at least four men who live in her neighbourhood to be her delivery man. These trusted four people are paid based on the number of bouquets they deliver by their motorbikes everyday. They are all very happy to have this enjoyable job that sustains their family, because everyday, Florian Florist will have a job for them.

Do you think Frischa will abandon her medical profession and become a full-time florist?
“No. I don’t think so”, said Frischa, “I love everything that is beautiful. Soon when I have completed my medical training and become a doctor, I will continue my studies to be a specialist in anti ageing, in addition to continuing Florian Florist”.   

Hearing her determination to pursue her next dream is quite understandable. Not only that she is part of an extended big family of doctors, who one them is also a specialist in anti ageing, but she is also a highly focused and self motivated individual. These two are just the key ingredients for a career success in whatever profession anyone may undertake.

I specially featured Frischa’s story in this article because hers is a remarkable example of how we can recognise our hidden potentials when we respond to an inspriration and dare to realise them freely. Especially now in the era of social media that can help us test our endeavour.

PictureFrischa "the florist", a future doctor, and her mentor, Fourteena of Arc Australia.
Perhaps she was not under any pressure and young, nothing to lose, so why not? Yes, it’s true. But even so, it takes courage, and usually it can be successful when surrounded by a supportive environment. Frischa has both.

Nevertheless, I will encourage anyone to dare to step out and reach his or her potential. Even if it may not be successful, there always be something precious to learn from. If not, how else would we learn and discover our hidden potentials?

All the very best always, Frischa! 

Jakarta, 25 November 2016

​PS. Don’t ever forget to make one special bouquet on every 13th of November for your mentor’s birthday!

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From Psychiatry to Highclass Headpiece

11/21/2016

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Beyond the corporate world, if there were a GPS for a career path, this GPS would be considered as untrustworthy one.

Why is that so?

Well, guiding a career path of a future psychiatrist to become a headpiece designer? 

Never heard of. Unbelievable. A radical career disruption!

But it’s a true story.

This article features a 30-year-old doctor,  a former resident of psychiatry, doctor Melissa Harapanita. 

Melissa wanted to be a fashion designer when she was seven but must bury her dream in order to follow her family’s advice to be a doctor like her father and her other family members who most of them are doctors. 

Studied medical at a private university, University of Tarumanagara (Jakarta), she purposely worked very hard for just one reason: "I wanted to finish as soon as possible so that I can realise my dream," she recalled.  As a result? She was graduated not only as planned but also cum laude in March 2011.

Did she say she wanted to graduate ASAP so that she can go back to her secret dream? 

Well, it wasn’t just like that. Her outstanding result led her smoothly to a position as a physician in three hospitals at the same time in Jakarta. 

Two years Melissa dedicated her life as a doctor to gently treat her patients from various backgrounds and walks of life, young and old. She also had the privilege of working with senior doctor-colleagues ranging from specialists to distinguished professors. Through them she gained more knowledge about illnesses and advanced medical treatment. This included opening a door for her to pursue her studies further: undertaking psychiatry. 

Psychiatry and Colours of Life. With such a reference and bright mind, she was accepted at the Indonesia's best national university in Jakarta, University of Indonesia. She began her journey as a resident of psychiatry in the university's hospital: a central government hospital, known as “RSCM” -- Cipto Mangunkusumo Hospital, Jakarta; under the guidance of, again, best psychiatrists. 

It was in this world of psychiatry that she saw life has multi colours: "... like dramas we usually read in novels or watch in movies, unfortunately they are real," explained Melissa. 

As part of the study, Melissa had to be involved in the life of many mentally disordered individuals: boys and girls, men and women — of all ages — as young as eight year old to elderly ones. They became mentally  disturbed for various reasons: from trivial problems of life, such as unrequited puppy love or jealousy; genetic problem, to serious psychology issues that threaten others’ life. 

In order to treat her patients appropriately, Melissa must diagnose each patient assigned to her through tireless conversations. In the process, sometimes, some patients became aggressive and dangerously attacked her that she had to be protected by specially trained nurses for this kind of circumstances. 

On the other hand, it was hilarious when a patient fell in love with her, following her every where she went and called her a queen or a princess.

Awaken Dream. Until one day, a call within a call knocking her heart to revisit her other dream. Two years into her residency, in late May 2015, Melissa decided to leave the world of psychiatry. Not that she shrank from her duty and responsibility — but somewhere, the buried dream was awaken.

Amazingly, there was indeed, a hidden talent inside Melissa’s head that was long overdue to be unleashed. In June 2015, she launched her handmade headpiece business: Highclass Headpiece.
Picturedr. Melissa sets her needle & threads, not to stitch the wound, but to design & craft headpiece.
​Why Headpiece? She was captured by its uniqueness: how when it is so finely designed -- can be small but colourful or glittery, or simply just white with soft feather -- and worn by ladies on their hair or around their head, it can gracefully bring forth their elegance and feminine in ways that cosmetics or make-up beauty can never do. 

“Elegantly designed headpiece is like a crown fits for a princess,” said Melissa.

To be a headpiece designer and business owner -- was it planned? Not exactly. Speaking of work of craft and art, it usually comes uninvited and silently immersed in the midst of hectic life. But when it’s listened to and actioned upon, true art does do marvels.That’s what Melissa did.



​At an unexpected invitation of a friend for a photo-shooting, Melissa quickly set her needle and threads to work, not to stitch the wound of a patient but to craft and design her first five headpieces.

​The photo-shooting and the five headpieces were the beginning of everything.  

Time and Chance Perfectly Met. With those photos and the five headpieces she launched her Highclass Headpiece via Facebook and Instagram. Less than 48-hour she received enquiries and within a week those five pieces were sold out!

Since then she has created more than 500 designs and sold nearly 1000 pieces. 

To date Melissa is still actively creating and designing handmade headpiece that she cleverly linked with interesting histories, stories, fairy tales, and movies  — such as “Great Gatsby” and  “Game of Thrones”, and she explained why such a headpiece was created. Visit her collections at <@highclass_headpiece>.

As her mentor, often I am asked if this radical career disruption is a wasted effort of time, energy, and money. Because apart from a long study process that could take six to seven years or even longer, it's very costly to study medical in Indonesia especially in a private university.

Again, someone’s future, especially in career, is not just determined by what he or she must do based on skills he/she has; or trainings he/she has undertaken; or what his/her parents do, or ancestors did. Something else must be considered.

The business management guru, (late) Peter F. Drucker, concluded that a professional can only perform well out of his or her strengths. Management reviews such as Harvard Business Review and MIT Sloan Management Review often feature discussions about how to measure job satisfaction that really brings happiness or what makes work meaningful. Many are the suggestions, but one that I think resonates to doctor Melissa’s story, is — if what we do can bring the best in others. 

Melissa’s Highclass Headpiece is aimed at bringing forth a complimentary beauty that most women wouldn’t think of: wearing headpiece. And this not only satisfies Melissa but inspires her to skilfully create more and more beautiful headpiece, affordable for all ladies and even for their babies. For this reason she chose “You smile, I smile” as her marketing spirit.

Other quality and capability. Still, it is undeniably a radical decision but I believe Melissa has come to this direction and was able to see her other quality and capability because of her previous journey in her medical career. She is not alone. One example is Manolo Blahnik. He was on his way to be an international lawyer, but one day when he responded faithfully to the call of his secret passion, he became a famous designer of luxurious shoes, "Manolo Blahnik".

Yet, … you may still argue that Melissa has wasted her promising future by abandoning her profession? 

Picturedr. Melissa and her mentor, Fourteena of Arc Australia.
Let's see: Melissa has taken the Hippocratic oath and been conferred as a doctor. Once a doctor,  forever a doctor she is.

So, trust me -- when you are unwell physically or tired psychologically, go to her, she will still with tender care look after you!

Go ever forward doctor Melissa, there’s no limit to the gifts that God has bestowed upon you. Just multiply them all.

Now, let's smile for the picture,"You smile, I smile".

Jakarta, 22 November 2016

Note: Also read a relevant article about career disruption by Fourteena -- Embrace your true passions. Afraid not disruption. embrace-your-true-passions-afraid-not-disruption.html
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    Fourteena, a business strategy professional, is passionate about sharing her knowledge with professionals around the globe. To her "to grow in knowledge" means to share.

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