Management and Business Strategy
MANAGEMENT AND LEADERSHIP MINDSETS
What does the corporate world really need now? A bunch of clever people? -- not so. What the corporate world needs most is people with both management and leadership mindsets!
Peter Drucker once said: "Management is doing things right; while leadership doing the right things."
Doing things right will obviously bring a good result.
But what exactly the "right things" are? What do we need to know what the right things are? In other words, what do we need to lead so that we know what the right things are? Obviously, the right mindset!
Management and leadership mindsets are like a pair of wings that will get someone off the ground and fly -- and perform well in whatever he/she does.
If management focuses on result; leadership focuses on people. The management and leadership mindsets forum discusses how a professional develop both mindsets and know how to use them to navigate the situation skilfully at work -- and bring forth excellent performance.
Towards Greater Customer Relationship and Loyalty
OFFERING PRODUCTS & SERVICES ALONE IS NOT ENOUGH. In this era of intense social media, offering products or services alone is not enough. A compelling experience that transcends business transactions is what customers greatly desire and value.
Yes, it’s still true, that offering great products or services satisfies customers, as they bring functional benefits. But customers’ relationship and loyalty can only be strengthened by emotional benefits through wholesome experiences.
CREATE EMOTIONAL CONNECTIONS. When companies attentively focus on giving their customers experiences that are memorable⎯satisfaction will occur naturally. This also creates an emotional bonding with their customers.
Relationship between companies and customers strengthened through emotional connections is difficult to be broken by competitors.
SET APART FROM COMPETITORS. Thus, companies that are capable of creating such relationship with their customers set apart from competitors: They create a competitive advantage that is difficult to match.
Every enterprise needs to know where it is heading. And it needs a map. Not any map but a strategy map!
STRATEGY FORMULATION PROCESS. For four days (24-28 July), using clear analysis, intellectual frameworks and interview approach, Fourteena of Arc Australia worked with Agus Teh, Managing Director of PT Wira Arta Telematika along with Imelda Teh, its Finance Director, guiding them through the strategy formulation process, in order to develop a comprehensive and concise business growth strategy blueprint for PT Wira Arta Telematika, an ICT company founded in 2001 — specialises in networking and security — based in Jakarta, Indonesia.
MISSION INTO ACTION. Creating a strategic plan is one thing, making it happen is another. Fourteena also helped Agus and Imelda communicate the newly created strategy to all their team members in their first “all-hands” meeting held on Thursday, 2 August 2018.
Why Arc Australia Consulting
Arc Australia Consulting carefully challenges company’s future success by looking back as well as looking forward and exploring new ways through the lens of knowledge: Knowledge that will enlighten everything they do.
People and knowledge are a pair of wings that make a company fly or fall. Soar and fly high -- if the right people clothed with the right knowledge and attitudes are in key seats -- or never fly at all -- in their absence.
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