PROFESSIONALISM is even much more needed to serve others in need, in a hospital environment as doctors, nurses, front-office staff, marketing, and other back-office functions such as hospital administrators, HR, finance, logistics, laboratory, and so on ...
Today (Wednesday, 29 May 2019), I took 13 key team members of Rosela Hospital (Karawang, West Java, Indonesia) from cross-functional roles on an intellectual journey: making them explore within themselves what it takes to be a professional that delivers excellent services for others.
And I reminded them that Rosela Hospital is not a green building by the main road of Karawang City. Rosela Hospital is its people -- its skills, experience and capability -- sweetly packed and displayed in their professionalisms!
RECONNECT WITH THEMSELVES
In the journey, they also learned about themselves: assessing what their strengths are and what skills they need to make their strengths shine. Example -- a doctor who knows all his/her medical stuff, but has no or weak skill in communication will not going to perform best. Or a nurse who knows all his/her nursing techniques but has no idea how to collaborate with others is not going to make a great team in an emergency department.
WHAT IT TAKES TO BE A PROFESSIONAL
Towards the end of the journey, they were able to spell out what it means and what it takes to be a professional. Some comments include: it takes alignment to collaborate in harmony with each other -- all across the board -- reaching the shared goals, changes the mindset -- from fixed to growth mindset, puts into practice what they've learned while keep on learning; knows not only the strengths but also weaknesses and eager to develop new skills to overcome the weaknesses. Ready to return to work with ever growing spirit!
They also learned that to grow means to keep on learning and making Rosela Hospital a place of growing and learning, and serving with all their hearts!
All the best Rosela Team -- till we meet again for the next self-development and enhancement forum!
Wednesday, 29 May 2019