But at a hospital? Are you sure? Certainly. Why not?
ORAT for SMOOTH Vaccination Service Process
Rosela Hospital, Karawang (West Java, Indonesia) is launching a new service: the MENINGOCOCCAL and INFLUENZA VACCINATION for the community of Karawang city and other cities nearby. No longer the people of Karawang city need to travel a 101.6 km distance to Bandung and endure long waiting-hours, as long as three hours, just to get their vaccination done.
But Rosela Hospital must be well prepared, they can't disappoint them. How? It only came to my attention in a very short notice while the launch date of 28 September 2019 is not to be altered.
Well, no better way than adopting the ORAT method to test the team’s and facility’s readiness. Though not as complex or complicated as in the airport’s environment but still it takes three days to ensure the smooth work flow and execution of this newly launched vaccination service, led by the Rosela’s Medical Check-up (MCU) department.
The meningococcal vaccination for the Umrah and Hajj pilgrims or travellers to Saudi Arabia is compulsory. In which a “real-time data processing and registration” is also required in order to issue the authorised International Certificate of Vaccination (ICV) by the hospital -- known as "yellow" vaccine certificate. This ICV is to be the accompaniment of their travelling document or passport.
All of these must be carried out with perfection -- zero error rate. For this reason, I applied ORAT method.
At the closing of business today -- they can smile, the service is officially launched as planned, 28 September 2019. The Medical Check-up (MCU) team — comprises four staff members, a doctor, and an IT person (standing by to assist the smoothness of the online process) — successfully processed, in total, 37 patients in about six-hours -- 2 hours yesterday and four hours today. Roughly 10-15 minutes per patient -- not bad, slightly faster than what I've expected.
Key to the team success?
First, their understanding of each other's role to do the work, and their familiarity of the vaccination process by which they lead the patients; second, their attention to all details, concentration and focus. Above all else, what makes their work excellent, is -- their patience and calmness amidst multiple tasks they need to perform at (almost) simultaneously -- see the Vaccination Service Flow.
Well done to the team!
In the coming weeks, the team is expecting more patient-travellers or pilgrims, perhaps hundreds more or so to come.
All the best, Medical Check-up team at Rosela Hospital!